Job Title: Customer Experience Representative
Location: Shanghai, China
At Firmenich people are at the heart of the company, we are committed to equal employment opportunities and value diversity in the workplace.
Key Responsibilities:
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- Efficiently process Order-to-Cash activities to meet customer service level target.
- Perform and monitor the daily orders end to end process , liaise with customer for orders follow up
- Co-ordinate with logistics for order processing issue.
- Collect forecast information from customers and maintain them in SAP system
- Establish and maintain good relationships with customer to meet their requirement
- Provide support to commercial and supply chain project
- Handle customer complaints
- Visit client if needed
- Complete task if assigned by line manager
We value:
- Bachelor above with CET 4 English level
- More than 2 -3 years of customer service/ commercial experience
- Good interpersonal, communication and coordination skill
- Excellent responsibility and adaptability to working pressure
- Good PC skills in Microsoft Office and SAP system
We offer:
- Entry to exciting and inspiring world of perfumes and taste.
- Culture that allows you to live your purpose, values creativity, and diversity.
- Opportunity to work for a company that cares about environment and sets and achieve ambitious sustainability objectives.
- Inclusive benefits package such as Hybrid Work model and generous parental leave
- Work in a global and intercultural environment.
- Great opportunities to learn and grow.
- To be in for an inspiring journey of learning and transformation.
- To play a key role in our purpose to improve the quality of life of our workforce, our families, our local communities, and society at large.
- To be part of a company shaping a strong legacy through breakthrough industrial innovations and technology.
Equal Opportunities Commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer.
dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
About dsm-firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.
Equal Opportunities Commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer.
dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
About dsm-firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.
