Qualifications
Soft Skills
- Excellent English communication skills.
- Advanced problem-solving skills and effectively communicate with customers and work groups.
- Preferably can communicate with customers at various technical levels using common terms.
- Ability to handle difficult technical situations effectively and ability to set expectations and deliver information in a positive manner.
- Ability to multi-task and have organizational skills.
- Ability to work under pressure in a positive culture.
- Ability to work from home in a quiet environment free of background noise and interruption.
- Willingness to work in a Technical account environment.
- Must be willing to work in a shifting schedule - availability for evening, night, weekend, and holiday shifts.
Experience, Education, Age
- At least 1-2 years of Technical Support and Customer Service experience preferably with basic to intermediate knowledge in troubleshooting (cable, internet, phone services, VOIP) in a call center environment.
- Technical Support experience in a Telco program is a plus.
- Completed Senior High School or it’s equivalent (2nd year college).
- Computer and IT related course is a plus. (not required but preferred).
- Legal age of employment; at least 18 years old.
Benefits
- Competitive pay
- Account specific incentives
- Health insurance on Day 1
- Dependent HMO on Day 1
- Life Insurance
- Critical Illness Coverage
- Paid Leave
- People First Culture
Job Type: Full-time
Pay: From Php30,000.00 per month
Benefits:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
- Night shift
Experience:
- Technical Support Representative: 1 year (Required)
