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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
What will you do?
PRIMARY RESPONSIBILITIES
Working with Stakeholders and leading a team of Analysts and Subject Matter Experts, the Business Analyst is responsible for:
- Identifying transformational projects/events driving substantial efficiency gains.
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Completing multiple events/year by:
- Defining program/project objectives.
- Defining and managing program/project scope.
- Establishing program/project delivery strategy.
- Developing and managing the integrated, base-lined project plan.
- Defining and managing program/project budget.
- Identifying, sourcing, and managing required skills and resources.
- Identifying and managing program/project risks and issues along with mitigating strategies.
- Creation of estimates for the Business Case
Other Responsibilities
Relationships & Communication
- Acts as an ambassador for all of Organizational Change & Enterprise Project Support functions in the local geography
- Develops long term relationships with targeted lines(s) of business.
- Develops a detailed understanding of the targeted business.
- Collaborates with colleagues globally to achieve objectives.
- Manages all communications to all stakeholders at every level internally and externally
Change Management Leadership
- Clearly expresses a vision for change.
- Relentlessly pursues the change while effectively managing the impact on all staff.
- Builds a culture that supports change and diversity.
Drives to Succeed
- Executes with urgency while maintaining quality, cost and efficiency targets
- Consistently meets or exceeds business goals.
- Collaboratively works across different stakeholders to get things done.
People Management
Managerial Excellence
- Sets direction and vision for the team.
- Builds capability within the team covering all facets of project delivery disciplines.
- Builds high performing diverse teams, leveraging individual capabilities and strengths.
Operates with Integrity
- Accepts accountability for team and individual results
- Readily shares needed information with others
Gives honest, direct and sincere feedback
What do you need to succeed?
Must-have
3-5 years of Transfer Agency or financial services industry in an operations environment.- Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
- Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
- Good organization skills, ability to priorities workloads to meet tight deadlines.
- As a guideline to ensure a reasonable time is spent in a role, you are expected to have at least 12 months of service in your current role for any lateral move
Nice-to-have
- Experience business administration and / or relevant operational knowledge and experience
- University degree or equivalent desirable.
- Relevant systems knowledge desirable, including Excel and other Microsoft Office applications
Job Summary
RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally. Supervisor, Shareholder Services is responsible in ensuring the team accurate and timely operation of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures..
The Business Analyst will be responsible to Increase the organizational return on investment through the successful delivery of the regional projects and initiatives in support of the strategic goals of the organization. This will be achieved by supporting the overall objectives of Organizational Change & Enterprise Project Support and executing the Global Programs, delivering agreed project benefits on time, on budget and to our client’s satisfaction.
Supporting Region : Lux
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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