Career opportunity Customer Care Specialist PC+
We are looking for a remarkable person with good communication skills, to help us provide exceptional technical support and expertise on SAP Fieldglass and build trustful relationships and networking to our clients and implementation experts.
Aventiis the leading SAP FieldglassImplementation Partner, delivering a highly skilled cross functional team of experts. We support customers throughout their external workforce program journeys. We do this by guiding customers on what the right external workforce solution should look like for them, implementing workforce technology (SAP Fieldglass), technically supporting the program, and then proactively introducing innovation to ensure our customers evolve. One key element of our services suite is the Aventi Platform Care+, through which we ensure:
- Innovation & Platform Evolution
- Managed Analytics
- Total Platform Administration
- Training Content & Delivery
- Premium Program Support
We are currently seeking skilled Customer Care Specialists to join our Platform Care+ technical support team based in Bucharest, Romania. The team’s main responsibility is customer focused, supporting technical incident management and resolution.
Are you curios to know more information about us? Please visit our web site: Aventi – The Leading SAP Fieldglass Partner (aventisolutions.com)
Job Summary:
The successful candidate will be responsible for providing exceptional technical support and expertise on SAP Fieldglass related queries and scenarios to Aventi’s client organisations and implementation experts, ensuring a seamless customer experience on every support interaction.
The goal of this skilled user-oriented specialist is to gain solid understanding of the customers’ environment, build trustful relationships and networking that would enable them to offer high quality support services.
To ensure this, our specialists will need to demonstrate deep understanding of the SAP Fieldglass system and connected functionalities.
What can you expect in return?
We offer competitive salary and benefits packages, a supportive team environment, and opportunities for professional growth and advancement. If you're passionate about customer service and have a proven track record of success in a customer care role, we are happy to hear from you!
Employee benefits:
- Paid annual leave.
- Flexible working hours, to improve work-life balance.
- Flexible benefits
- Private health/life insurance
- Private medical chain subscription
Career prospects and training opportunities:
At Aventi, we follow a flexible career path approach where employees can take on new challenges and responsibilities as they arise. In addition to this, our team members benefit from
- Job shadowing, observation periods and mentoring.
- Industry Certifications (SAP Training and certifications)
- Hybrid work model (remote/office)
Main Responsibilities:
- Provides end user technical support via incident management tool
- Performs requested changes to existing designs or configurations
- Monitors SAP Fieldglass system integrations
- Owns and monitors customer configuration enhancements
- Ensures maintenance of SAP Fieldglass related knowledge base (Aventi Answers)
- Contributes to internal knowledge capture and retention (Aventi Knowledge Base)
- Performs system testing
- Collaborates with other team members and customer representatives to research and diagnose problems
- Answers customer inquiries and escalates complex issues to the appropriate teams to ensure rapid support
- Proactively takes steps to enhance the customer experience
- Prioritizes the workload to ensure the most critical issues are resolved first
- Performs other related duties as assigned.
Required Skills/Abilities:
- Good understanding of the Incident Management process
- Previous experience in a technical support role
- User-focused, self-driven, strong analytical and problem-solving skills
- Microsoft Excel intermediate to advanced experience is required
- Ability to articulate technical issues and solutions to customers and team members
- Strong English written and verbal communication skills (English C1 – C2 proficiency)
- Customer oriented, friendly, and empathetic attitude
- The ability to succeed with minimal supervision, adapt to change, and willingness to work on tasks until completion
- Detail-oriented and able to work with large amounts of data
Preferred Skills/Abilities:
- Experience in working with SAP Fieldglass or other SAP systems
- Experience with Atlassian Software Suite (Confluence, Jira) is a plus
- Capable to work under pressure and strict deadlines.
- Overall Microsoft Office (Word, Excel, PowerPoint, Teams) knowledge is advantageous
- Computer Science background education or experience is desirable but not critical
Education and Experience:
- 2 or more years of related experience required
Although this area of work is open to all graduates with bachelor’s degree, the following subjects may increase your chances:
- business information technology
- business systems engineering
- information technology
To apply, please submit your CV at irinapeneatrust@gmail.comor you can also write us on WhatsApp at: 0724.519.070
If this role does not fit you, but you know someone remarkable for us. We would grateful appreciate your recommendation!
Job Type: Full-time
Salary: From 5,000.00RON per month
Studii:
- Facultate (Preferat)
Experiență:
- customer care: 2 ani (Obligatoriu)
- incident management process: 2 ani (Preferat)
Limbă:
- engleza (Obligatoriu)
Application Deadline: 09/06/2023
