NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service.
Key Accountabilities
- Summarize data in tables, charts, and graphs.
- Analyze and interpret sales data and consumer data + One NIQ portfolio data.
- Deliver final reports and presentations (category overview as well as issue based) building a story and final recommendations. Discuss design and calculate the Quantified Business Opportunities.
- Support day to day contacts at the client, contributing to the achievement of client satisfaction targets, building effective relationships with client representatives.
- Own reporting, including report maintenance, business issue analysis and solution integration, review data for errors and inconsistencies.
- Provide basic training to clients on Nielsen tools and solutions.
- Trouble-shoot and resolve client inquiries related to databases, software, coding and other key aspects that impact client deliverables.
- Liaise with other teams as necessary (e.g. operations, off-shore partners, technology and data science) to solve client business questions and inquiries
- Work closely with Practice/Retail Analytic Consulting teams, Operations and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
QUALIFICATIONS
- Besides local language (must-have), strong business English knowledge, both verbal and written
- Strong analytical mind and excellent numerical skills
- Strong organizational & interpersonal skills
- Experience in FMCG/Retail sector is a plus
- Business acumen and good knowledge of the market dynamics
- Effective communication & visualization skills
- Knowledge of Microsoft Excel, PowerPoint and data analysis while feeling comfortable working in a digital-enabled environment
WE OFFER
- The hybrid model of working
- Life and health insurance (Group Insurance)
- Internal recognition system
- A diverse work environment
- Learning achievement academy
- Global exposure and engagement
- Ongoing career growth and skill development
#LI-DW1
About NIQ
NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
