Those duties shown below with an “*” are client or external contact.
Engage Referral Lab for new interface set-up.*
o Review Statement Of Work (SOW) and meet with Project Management as needed.
o Work with management to determine administrator for set-up.
o Contact Referral Lab for initial interface discussion and ensure delivery of start-up
documents to client.*
o Collaborate with Referral Lab to finalize RLI agreement for optimal data delivery.*
o Obtain final approval from Referral Lab on RLI agreement.*
Build new Referral Lab Interfaces.
o Create and maintain Referral Lab electronic and/or paper interface documentation.
o Add entries into Referral Lab spreadsheet.
o Submit sFTP requests for secure connections with Referral Laboratory.*
o Request creation of directories in data repository (Saturn) by IT / VMS.
o Define RLI formats in Realm.
o Develop and execute UATPs (User Acceptance Test Plans) for file transfer validation
Ensure Referral Lab Data Quality
o Manage the flow of order and result files.
o Monitor and respond to email communication including the team distribution list.*
o Define, modify and close projects in the RLI database application.
o Revalidate Referral Laboratory modified set-ups.
o Maintain and distribute Referral Lab-specific documents.
o Perform manual resulting as needed.
Represent Referral Lab Interface (RLI)
o Collaborate with Project Managers and Technical Administrators, proactively and
reactively regarding study questions.
o Liaise between External Data Resulting Services (EDRS) and Referral Laboratory
contacts.*
o Interact with Investigator Support to resolve queries.
o Consult Medical Affairs as needed.
o Manage and resolve issues within Specimen Management.
o Initiate data changes to Data Revision Center and revise all non-compliant requests.
o Partner with other Covance departments and provide support and process
improvements as needed.
Ensure client service globally.*
o Support peers by sharing technical knowledge and customer service skills.
o Provide coverage for peers as needed globally.
Maintain continuous learning objectives.
o Complete on-boarding training.
o Participate in Covance Corporate training.
o Complete mandatory QA training sessions.
o Attend mandatory meetings.
o Participate in job-shadowing or inter-departmental development opportunities.
o Participate in on-going training initiatives regarding process and systems changes
and/or updates.
o Complete advanced training for continuing development.
o Manage training folders and update documentation as needed. Create and review
standard operating procedures and other documents in a timely manner.
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o Train peers on RLI functions in Realm, the data repository (Saturn), the Covance
database (Zavacor) and the overall problem-solving process as it relates to interfacing
with the Referral Laboratory.*
o Support other department training as needed.
Assist in audits.*
o Present the RLI resulting process upon request.*
o Research questions and provide Referral Lab-specific documentation.*
o Request and deliver result data from the data repository (Saturn) and archive tapes as
needed.*
Record RLI activities required to track workload and productivity.
o Update departmental metrics tools.
o Provide monthly reports to management.
Perform other duties as assigned.
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As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
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