Key Responsibilities
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using NeoDove Product.
- Help in keeping customers extremely satisfied and thereby contributing to customer retention.
- Ask customers targeted questions to quickly understand the root of the problem.
- Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
- Onboarding new customers: Providing Admin and User training e.t.c (over web).
- Talk clients through a series of actions, either via phone, email or chat, google meet until they’ve solved a technical issue.
- Work closely with customer success and technical teams to enhance the quality of existing products.
- Manage and monitor customers’ expectations.
- Present your analysis and recommendations to the client and provide diligent support to answer any questions they could have regarding NeoDove.
Job Type: Full-time
Salary: ₹25,000.00 - ₹28,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Speak with the employer
+91 7849824659
Application Deadline: 20/05/2023
Expected Start Date: 23/05/2023
